We endeavour to bring the change in the attitude towards the eGovernance in a Public / Govt Setup. The challenges of these changes is largely ‘human behaviour’ than adoption of technology.
We constantly work with various stake holder in an Organization to bring this change – Change for better.
Few pointers for effective change management:
- Hand-hold the end-user and share the perspectives of the solution and its benefits – Explicitly explain “What’s in it for me“!!
- Involve senior management team on regular review and appreciate the effort of the end-user in adopting the solution
- Enable with analytics which helps in better decision making process
- Review constantly and recalibrate the process for improved efficiency