In any eGovernance implementation, often focused on the technology, product tool, its interface and other issues which are largely related to systems.
In our view the Technology or the software product should act as an enabler – While software / application implementing, the approach should be on the ‘domain knowledge imparting‘ and its related processes, policies and controls. Because the end-user understand this easily as their day-to-day work revolves around it. The language and grammar they comprehend is also on their work related activities rather than on the technology processes.
If end-user appreciates the domain strength available in the solution and the domain competency of the implementing team, the adoption would be faster and effective.
This approach also helps in more partnerships from the end-user team and it further builds constructive and robust solution…